Brooke Austin

Salt Lake City, UT ยท contact@brookeaustin.com

Technical communicator, reformed accountant, and self-taught maker of internet things. Enemy of disorganization and people who don't like Oxford commas.


What I've been up to

Technical Writing

GRI

I created and managed internal training and procedural documentation, including software user guides, onboarding materials, and workplace policy trainings.
View internal software guide.

Technical Editing / Document Design

GRI

I used my background in written and visual communication to lead a team in developing the firm's first in-house style guide. Establishing standards provided clarity for report authors and editors, and using consistent, thoughtful document design improved the end product for the client.
View style guide.

User Documentation

Oregon Health & Science University

I worked collaboratively with subject matter experts to compose and edit IT-related documentation, including help and how-to articles, support web pages, and internal corporate communications for OHSU.
View sample intranet page.

Laptop Repair Guide

iFixit

I collaborated with a team of technical communicators to produce repair guides for the Asus Chromebook C300MA. The project entailed user analysis, writing, editing, and photography. The group maintained a detailed task schedule to track team milestones.
View project.

NY Onion

A Twitter bot that mashes up headlines from the New York Times ("fake news") and The Onion (actual fake news).
View project.


Education

Portland State University

MS Technical Writing
2018

Utah State University

BS English
2012

Skills

Programming Languages & Tools
Software
  • InDesign
  • Illustrator
  • MS Office
  • SharePoint
  • SnagIt
  • Asana